Operations Manager

Mesa, AZ

Full Time

Manager/Supervisor

Operations Manager

Jake’s Unlimited | Mesa, Arizona
Full-Time
Evenings, Weekends & Holidays Required

Lead the Experience

Jake’s Unlimited is one of Arizona’s premier indoor entertainment destinations, bringing together arcade games, attractions, bowling, laser tag, food and beverage, birthdays, and group events under one roof.

We’re looking for an experienced Operations Manager who thrives in a fast-paced environment, enjoys leading people, and takes ownership. You’ll help lead daily operations, support department leaders and team members, resolve guest and operational challenges, and ensure we deliver a safe, clean, fun, and memorable experience every day.

What You’ll Do

Provide leadership and direction across the facility
Maintain a visible presence on the floor, actively engaging with guests and team members
Ensure departments operate safely, efficiently, and to established standards
Support department leaders and step in where needed to keep operations running smoothly
Lead opening, closing, and daily operating procedures
Monitor staffing and deployment and adjust based on business needs
Coach team members and reinforce expectations for service, productivity, safety, and professionalism
Resolve guest concerns with confidence, good judgment, and a focus on recovery
Identify operational issues, take ownership, and drive them through resolution
Maintain high standards for cleanliness, organization, safety, and facility presentation
Coordinate support for equipment, POS, facility, and other operational issues
Support cash handling, safe counts, drops, and end-of-day procedures
Assist with training, performance management, and team development
Communicate important incidents, shift information, and follow-up needs to the leadership team

Who We’re Looking For

2+ years of management or supervisory experience required
Experience in entertainment, hospitality, restaurants, attractions, retail, or another high-volume guest-facing operation preferred
Proven ability to lead teams and take ownership of daily operations
Exemplary guest service and guest recovery skills
Confident, visible leader who is comfortable making decisions and providing direction
Strong communication, coaching, and interpersonal skills
Organized, solutions-focused, and able to manage multiple priorities
Comfortable holding team members accountable while maintaining a positive environment
Strong attention to safety, cleanliness, and operating standards
Working knowledge of cash controls and labor management
Dependable, adaptable, and willing to jump in wherever needed
Available to work a flexible schedule including days, evenings, weekends, and holidays

What You’ll Get

Medical, dental, and vision benefits
Free meal every shift
Employee discounts on food, attractions, and parties
Leadership development and advancement opportunities
A fast-paced, team-oriented work environment

What Success Looks Like

Our Operations Managers are present, engaged, and actively involved in the operation. They make sound decisions, support and develop the team, resolve issues quickly, and take ownership of the guest experience.

Success means creating an environment where guests receive outstanding service, team members have the leadership they need, and the facility remains safe, clean, organized, and ready for business.

Why Jake’s Unlimited?

At Jake’s Unlimited, our goal is simple: create a place where the fun never stops. Our Operations Managers help make that happen by supporting our people, connecting with guests, solving problems, and maintaining high operating standards.

If you’re an experienced leader who enjoys being on the floor, developing people, and taking ownership, apply today and help us lead the fun at Jake's Unlimited.

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Rate Yourself: Hospitality (You're naturally friendly and guest service orientated)

Rate Yourself: Energy Level (You have a high level of enthusiasm, self-motivation, and sense of urgency)

Rate Yourself: Dependability ( Others can depend on you to be punctual, dependable, and self-disciplined)

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Rate yourself: Personal Pride ( Your appearance, hygiene, and achievement are impeccable)

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Jake’s Unlimited is the newest and largest indoor Entertainment Destination in the state of Arizona! If you are looking for a fun and engaging place to work, apply today!